Financial results for Indian
outsourcing firms in the latest quarter are decidedly mixed, with
the companies reporting financial gains but lowering future
guidance in the face of continued problems with the
rupee’s strength against the dollar, a
softening U.S. market and
difficulties finding enough employees.
The strong rupee, which has risen
to nine-and-a-half-year highs, is the primary concern for
companies like Infosys Technologies and Tata Consultancy Services
(TCS), according to a Reuters India report. While
the firms are still posting respectable gains due to strong demand
for their services, financial analysts fret that they
won’t be
able to sustain such growth.
Shares in Infosys and TCS
declined during the quarter, while the broader Indian financial
market posted a gain of 18 percent. CLSA Asia-Pacific Markets
predicts a “… period of uncertainty and volatility — that may
extend into 2008″ for the outsourcing sector.
Many analysts appear to think
that TCS is meeting these challenges better than its rivals. TCS
earns a nod from Merrill Lynch due to its
plans to
add 22,000 new staffers, vs. Infosys’ expected
addition of 18,000 recruits, according to a story on
indiaearnings.com.
The Associated Press
reports that TCS boosted staff salaries by 12 percent to 15
percent in the quarter to curb attrition.
Other
strategies included charging clients higher rates and
moving more work to low-cost sites. While U.S. clients had
accounted for 60 percent of the company’s revenues in recent years,
that number has fallen to 52 percent.
TCS is also working hard to
diversify its services beyond its bread-and-butter
application development and management business, reports
InformationWeek, with consulting, business process
outsourcing (BPO) and infrastructure services accounting for more
than half of its revenues in the latest quarter.
The firm’s chief operating
officer gave a shout-out to its infrastructure management business,
which has seen strong growth in the three years TCS has offered
such services. “Those deals used to be a half-million dollars; now
we’re seeing deals of $200 (million) to 300 million,” he said.